Help Centre
How Can We Help?
Quick answers for organizers, vendors and attendees. Booking questions about a specific event go to its organizer; everything about BookASquare itself comes to us.
Bought a ticket? Jump to attendee answers.
Organizers
Pricing, billing, booth maps, dates, approvals, your team and check-in.
Organizer Answers →Vendors
Reserving a booth, paying the organizer, proofs, statuses and your account.
Vendor Answers →Attendees
Where your ticket is, the QR code at the door, names on tickets and refunds.
Attendee Answers →Organizers
Running Events On BookASquare
How Much Does BookASquare Cost?
Registration is free. We charge a small platform fee on paid sales (the rate is on the Pricing page): what buyers actually pay, after discounts and excluding separately stated tax. No setup fee, subscription, credits or per-ticket fee, and nothing on free tickets or free bookings.
How Am I Billed?
Your platform fee builds up in a ledger you can see. Every Sunday the week's total is invoiced and is due within 24 hours. There is no minimum.
What Happens If I Don't Pay The Weekly Invoice?
If it is still unpaid after it is due, your account is paused from Monday until it is paid. Your event pages show Sales Temporarily Paused and take no bookings, and you can't use the dashboard except to pay the bill. Everything is restored automatically once paid.
Do You Hold My Ticket Money?
No. Manual payments such as PayNow and bank transfer go straight from the buyer to you, and you confirm each proof in BookASquare. Card payments go straight into your own Stripe account.
Can Buyers Pay By Card?
Yes, once you connect your own Stripe account in Settings › Payments. Buyers can also pay by PayNow, bank transfer or other local payment apps.
How Do I Draw My Booth Map?
Open your event, go to the floor plan and draw booths as rectangles, circles or polygons, or add tables and zones. You can trace over an uploaded floor-plan image, then link each booth to a booth type with a price.
Can My Event Run Over Several Days?
Yes. Set it up as a multi-day event with opening hours for each day. One ticket or booth booking covers the whole run.
Can I Review Vendors Before Confirming Them?
Yes. Set a booth type to need your approval. Vendors pay and upload proof, and you accept or decline each booking.
Can My Team Help?
Yes. Invite people with a role: Owner, Admin, Finance, Event Manager, Check-In Staff or Viewer. Each role only sees what it needs.
How Do I Check People In?
Open Check-In on your phone and scan ticket QR codes with the camera (it works on iPhone too), or look someone up by name or order number. A ticket can't be checked in twice.
Vendors
Booking A Booth
Is A Booth Reserved When I Tap It?
No. Tapping only selects it. It is reserved when you press Continue, for 20 minutes.
Who Do I Pay?
The organizer, directly. Pay by card if the organizer offers it, or by the payment details shown on the payment step (such as a PayNow QR or bank account), then upload a screenshot or PDF of the transfer.
What Does Pending Review Mean?
The organizer still needs to check your payment or approve your booking. Your booth stays held for you while they do.
What Does More Information Needed Mean?
The organizer has a question about your payment. Sign in to your account, open the order, read their message, and send a new proof if asked.
How Do I Get Back To My Order?
Sign in at bookasquare.com/account with the email you booked with. No password yet? Use Forgot Password and we will email you a link to set one.
Can I Get A Refund?
Refunds are up to the organizer under their own event terms. Contact them first with your order number.
My Reservation Ran Out After I Paid. What Do I Do?
Contact the organizer with your order number and the transfer details. They can match your payment and sort out a booking or refund.
Attendees
Your Tickets
Where Is My Ticket?
In your confirmation email and your BookASquare account, once your order is confirmed. Each ticket has its own QR code.
Do I Need To Print My Ticket?
No. Show the QR code on your phone at the door, or a screenshot of it.
Can I Add Names To Tickets?
Yes. Each ticket in your account has space for a name if the organizer asks for one.
Do I Need An Account?
Not to book. Your order is saved to a free account under your email, and we email you a link to set a password.
Is My Order Private?
Yes. Your orders are only shown when you are signed in to your account. Treat the QR codes like tickets and keep them to yourself.
Who Handles Refunds?
The organizer, under their own event terms linked on the event page.
Still Stuck?
Email support@bookasquare.com with your order number or event link and what you were trying to do.