Terms Of Service

Effective 20 September 2026

1. About These Terms

BookASquare (bookasquare.com and app.bookasquare.com) is operated by Ditra Point, a business established in Malaysia ("BookASquare", "we", "us"). BookASquare shares its parent company with OxyPages and Oxyforge. These terms apply to everyone who uses BookASquare: organizers who create an account and list events, and buyers and vendors who book through an organizer's page. By creating an account or making a booking you agree to them. Our Privacy Policy explains how we handle personal data. Questions: support@bookasquare.com.

2. What BookASquare Does

BookASquare is software that lets organizers publish event pages, sell admission tickets, let vendors choose and book booths from a floor plan, collect payment and check people in. The organizer is the seller. When you buy a ticket or book a booth, your contract is with the organizer of that event, under the organizer's own event terms and refund policy. BookASquare is not a party to that contract, does not run the event, and does not receive or hold buyers' money: card payments go directly to the organizer's own Stripe account, and PayNow or bank transfers go directly to the organizer.

3. Organizer Accounts

• You must be at least 18 (or the age of majority where you live, if higher) and able to enter into a binding contract. Registration is free.
• Keep your account details accurate and your login secure. You are responsible for everything done through your account, including by team members you invite and the roles you give them. Tell us at once at support@bookasquare.com if you suspect unauthorised access.
• You may close your account at any time. Closing it does not cancel fees already recorded or invoices already issued, and we may keep records as described in our Privacy Policy. Export anything you need first.
• We may treat your account as dormant once 365 days have passed since the end of your last event (or since you registered, if you never ran one) with no new event. A dormant account may have its listings unpublished and may be deleted, with its content, a further 180 days later. We will try to warn you by email before deleting it. Creating or running an event keeps your account active. Records we must keep by law are kept as described in our Privacy Policy, and fees already recorded remain payable.

4. Organizer Responsibilities

As the seller, you are responsible for your events and your dealings with buyers. In particular you must:

• be the organizer of the event, or have the organizer's written permission, and have the right to sell the space and the venue you list;
• publish your own event terms and refund policy, and honour them;
• deliver the event as described, and tell buyers promptly (and update your page) if it is cancelled, postponed or materially changed;
• answer buyers' questions about your event, orders and refunds within a reasonable time; buyers are directed to you for these;
• handle refunds, cancellations, chargebacks and disputes with your buyers, and bear their cost;
• check PayNow, bank-transfer and other manual payments yourself before you verify them in BookASquare; a booking you verify is confirmed on your word;
• comply with the laws of every country where you hold events or sell, including permits, consumer protection, advertising, gambling and promotions, and personal data; and
• work out, collect and pay any taxes on your sales, such as GST, VAT or SST, in every country where they apply. Tax settings in BookASquare are a convenience; tax compliance is your responsibility.

5. Payments To Organizers

To accept cards, you connect your own Stripe account. Card payments are processed by Stripe under Stripe's terms between you and Stripe, and Stripe's fees are yours. You may also offer local bank transfers, payment apps (such as PayNow, DuitNow or PromptPay) or other manual methods, in which case the buyer pays you directly and you confirm receipt. We are not responsible for the acts or omissions of payment providers, for funds that fail to reach you, or for payments you verify that were not actually received.

6. Platform Fee And Weekly Billing

6.1 The fee. BookASquare charges organizers a platform fee of 1% of paid sales: the amount a buyer actually pays for an order, after discounts and excluding separately stated tax. There is no sign-up fee, subscription or plan. Free tickets and bookings carry no fee. We may agree a lower, sponsored rate with an organizer; it applies to orders placed while it is in effect.

6.2 When a fee is recorded. A fee is recorded in your fee ledger when a payment is confirmed as received: when Stripe reports a card payment as successful, or when you verify a manual payment. Your Billing page shows every entry.

6.3 Card refunds and lost disputes. If a card payment is refunded in full or in part, or a chargeback against it is finally lost, we credit the matching part of its fee to your ledger.

6.4 Manual payments. Fees on payments made by bank transfer, a payment app or another manual method are final. They are not credited back if you later refund the buyer, because we cannot verify refunds made outside BookASquare.

6.5 Billing week. The billing week runs from Sunday 00:00 to Saturday 23:59 in the platform's billing time zone, currently UTC+8 (Singapore and Malaysia time), wherever your events take place. Each fee or credit belongs to the week in which it was recorded.

6.6 Weekly invoice. Every Sunday we total the previous week's fees, less credits, plus any balance carried forward, and send you an invoice by email through our payment provider (Stripe). The invoice is in Singapore dollars (SGD), the billing currency we use for every account; fees recorded in other currencies are converted to SGD at the rate recorded on your weekly statement. The invoice states its due date, which is normally Monday 00:00 in the billing time zone, 24 hours after it is issued. If an invoice is issued late, its due date moves so that you always have at least 24 hours to pay.

6.7 No minimum, and credit balances. There is no minimum invoice: every week with a fee is billed. Fractions of a cent left over from rounding carry to the next invoice. If your credits exceed your fees, the credit balance is carried forward against future fees; it is not paid out.

6.8 Overdue invoices and account pause. If an invoice is still unpaid after its due date, we may pause your account from Monday. While it is paused, your event pages show that sales are temporarily paused, take no bookings and do not link to any external booking page, and you cannot use the organizer dashboard (including check-in) except to view and pay your bills. Your account is restored automatically once the overdue amount is paid in full. A payment that is still processing, or whose status we cannot confirm, does not trigger a pause.

6.9 Invoice questions. If you believe an invoice is wrong, tell us at support@bookasquare.com within 30 days of its issue date, saying which entries you dispute. If we agree there is an error, we correct it as a credit or charge on a later invoice. Please pay the amounts not in dispute on time. Disputing a fee charge with your bank or card issuer instead of contacting us is a breach of these terms, and we may pause your account until it is resolved.

6.10 Taxes on our fee. Our fees exclude GST, VAT and other taxes. Where we are required to charge tax on our fee in your country, we will add it at the prevailing rate and show it on the invoice. Where you are required to account for tax on our fee yourself (for example under a reverse-charge rule), you are responsible for doing so.

6.11 Changes to fees. We will give at least 30 days' notice by email and in your dashboard before increasing our fee. A change applies only to payments received after it takes effect. A reduction may apply immediately.

7. Buyers And Vendors

• You book with the organizer under the organizer's event terms. Check the event page before you pay.
• Selecting tickets or booths does not reserve them. They are reserved for a limited time once you continue to checkout, and released if you do not complete it.
• Bookings paid by PayNow or bank transfer are confirmed only after the organizer verifies your payment. Some bookings also need the organizer's acceptance.
• Refunds, changes and questions about an event are handled by the organizer, whose contact details are on the event page and on your booking. BookASquare does not decide refunds.
• Keep your account password and ticket QR codes private: a QR code works like a ticket.

8. Acceptable Use

You must not use BookASquare to:

• list events you have no right to sell, or that are unlawful, fraudulent or misleading;
• sell counterfeit, stolen or infringing goods, or goods whose sale is illegal;
• run lotteries, raffles, lucky draws or games of chance, including "mystery" sales that operate as gambling, except as permitted by the law of the place where the event or sale happens;
• post hateful, harassing, sexually explicit, violent or defamatory content, or content that endangers minors;
• impersonate another person or organization, or use names reserved by BookASquare;
• submit falsified payment proofs, bypass booking limits, hold inventory you do not intend to buy, or interfere with the service, its security or other users; or
• send spam or collect personal data you are not entitled to, including government identification numbers unless the law requires them.

9. Your Content

You keep ownership of the content you upload (event details, images, floor plans). You give us a non-exclusive, royalty-free licence to host, display and process it to run BookASquare and to show your public event pages, and you confirm you have the right to grant it. We may remove content that breaks these terms or the law. BookASquare itself, its software and its brand belong to us. We may use aggregated, anonymised usage data to operate and improve the service.

10. Personal Data

For the buyer and attendee data collected through your event pages, you decide what is collected and why, and you are responsible for it under the data protection laws that apply to you, such as Malaysia's Personal Data Protection Act 2010, Singapore's Personal Data Protection Act 2012, or the equivalent law in your country. BookASquare processes that data on your behalf to provide the service, as described in our Privacy Policy. Only ask buyers for data you need, tell them how you will use it, and have consent for any marketing. If you add analytics or advertising tags to your pages, you are responsible for them.

11. Suspension And Termination

We may suspend or close an account, remove a listing, or withhold service if we reasonably believe it breaks these terms or the law, puts buyers or the platform at risk, is the subject of a legal request, or has overdue invoices. Where practical we will tell you why and give you a chance to fix it. Fees and invoices already due remain payable.

12. Availability

We aim to keep BookASquare available at all times but do not guarantee uninterrupted service. We may change, add or remove features, and carry out maintenance, and we will try to give notice of changes that significantly affect you.

13. Disclaimer

BookASquare is provided "as is" and "as available". We use reasonable care and skill, but to the extent the law allows we exclude all other warranties, including fitness for a particular purpose. We are not responsible for events, organizers, buyers, venues or goods.

14. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Otherwise, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill, and our total liability to an organizer arising from BookASquare in any 12-month period is limited to the greater of the platform fees that organizer paid us in that period and S$100. Nothing in these terms removes consumer rights you have under the law of the country where you live.

15. Indemnity

Organizers will indemnify BookASquare against claims, losses and reasonable costs arising from their events, their dealings with buyers (including refunds, chargebacks and disputes), their content, or their breach of these terms or the law.

16. Changes To These Terms

We may update these terms. We will give organizers at least 30 days' notice of material changes by email or in the dashboard. Continuing to use BookASquare after a change takes effect means you accept it.

17. Governing Law And Disputes

These terms, and any dispute or claim arising out of or in connection with them or BookASquare, are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction, except that either of us may seek urgent interim relief in any competent court. If you are a consumer, nothing here removes the protection of mandatory law in the country where you live, or your right to bring proceedings there where that law gives you the right.

Talk to us first. Before starting formal proceedings, email support@bookasquare.com describing the dispute and what you would like us to do, and give us 30 days to try to resolve it. We will do the same before bringing a claim against you.

18. Contact

Ditra Point, Malaysia. Email support@bookasquare.com.