Help & Support

For ticket buyers and vendors

Every booking is saved to a free account under the email you booked with. Sign in at bookasquare.com/account to see the live status of your payment, organizer review and tickets; your confirmation email has your QR codes too. Questions about an event, its terms or refunds go to the organizer, whose contact details are on the event page and on your booking.

• Can't sign in? Use Forgot Password on the member login page with the email you booked with, and we'll email you a link to set a password.
• Reservation expired? Choose your tickets or booths again; nothing was charged.
• Paid by PayNow or bank transfer? Confirmation follows once the organizer verifies the transfer — usually within a day.

For organizers

Log in at app.bookasquare.com. Billing questions: your Billing page shows every platform fee entry, statement and bill. Account paused? Pay the overdue bill on your Billing page and everything is restored automatically.

Contact

Email support@bookasquare.com.